Shopping
What Shipping Methods Are Available?
For Asia and Europe and US the shipping partner may vary depends on customers location. all of the parcel base on trackable .
Do You Ship Internationally?
We offer shipping services to a wide range of countries worldwide. However, please note that if your location falls within logistics non-deliverable areas (as mentioned below) or other specific circumstances, there is a possibility that your order may have to be canceled.
UK not include the British Indian territory, Virgin Island
US not include the Alaska, Hawaii, and Puerto Rico, Guam, and APO/FPO address.
All of P. O. Box address cannot be delivered.
How Long Will It Take To Get My Package?
Asia: 3-5days , Europe: 6-12days , US&Canada:6-15days Mexico& Brazil: 15-30days please notes, the delivery timeline are estimating days and not guaranteed, actual delivery time depends on local custom efficiency and logistic conditions.
Payment
What Payment Methods Are Accepted?
Currently we are only accept PayPal as our payment gateway, we will update the new payment channel gradually according to the actual situation.
Orders & Returns
Can I cancel or modify my order?
Once your order has been placed, please note that it is considered a final and binding agreement with ehills (ehills-store). The placement of your order will automatically trigger the stock processing for collection. Therefore, it is important to understand that your order cannot be canceled or modified. please be aware that ehills-store reserves the right to cancel orders in certain circumstances, including but not limited to unauthorized or unlawful activities, technical errors, or unenforceable payment methods…etc
Can I return my orders and refund?
If you are unsatisfied with our product or have received a product with a quality issue, please reach out to us at ehillsstore@gmail.com. We accept returns within 48 hours of receiving the product. Please ensure that the returning product is undamaged, unscratched, and in a marketable condition. Your refund will be processed through the original payment gateway you used to pay for your order. Please note that PayPal typically takes 3-7 days to process refunds. If you have not received your refund within 7 days, we recommend contacting PayPal customer service for further assistance.
Tax
Do I need to pay additional taxes on delivery?
Please note that the prices of the products we offer do NOT include any taxes. Depending on your country’s regulations and the amount of your purchase, local taxes such as VAT, duties, or others may be incurred. It is the responsibility of the customers to comply with the local tax standards and pay any applicable taxes, if required. By choosing to place an order with us, we assume that you have accepted these conditions regarding taxes. In the event that an order is returned due to tax rejection or a discarded parcel, our refund policy may not be applicable.